Term & Condition
Terms and Conditions for Women's Jewellery, Clothing, and Festive Décor Store.
Introduction
Welcome to our outlet- Zella Bella! By accessing or purchasing from our women’s jewelry, clothing, and festive home décor collections or any other solid and fragile product, you agree to abide by the terms and conditions set out in this document. These terms apply to all users of our website and customers who make purchases either online or in-store. Please read these terms carefully before making any transactions, as they establish the legal framework governing your use of our services.
General Terms
By using our website (Zella Bella, “we”, “our”, or “us”) or making any purchases, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. If you are under 18, you must have the consent of a parent or guardian to make purchases from our store. You agree to provide current, accurate, and complete information when requested. Any breach of these terms may result in the immediate termination of your access to our website and services.
Product Availability
All products displayed on our website, including women’s jewelry, clothing, and festive home décor and any solid and fragile product , are subject to availability. We strive to keep our product listings up to date, but we cannot guarantee that all items will always be available at the time of purchase. In cases where a product is no longer in stock after a purchase has been made, we will notify you as soon as possible and offer alternatives, such as a replacement or a refund.
Custom Orders
For custom jewelry, clothing, or décor orders or any solid and fragile product, customers will be required to provide additional information, such as size, color preferences, or personalized messages. Please note that custom orders are non-refundable, once production begins, as these items are specifically tailored to your requirements.
Pricing and Payments
All prices listed on our website are in local currency and inclusive of applicable taxes unless stated otherwise. We reserve the right to modify the prices of our products without prior notice. However, once an order has been confirmed, the price at the time of purchase will be honored.
Payment can be made using major credit or debit cards, PayPal, or other methods available at checkout. By providing payment information, you warrant that you are authorized to use the selected payment method. In the event that your payment is declined, we reserve the right to cancel your order and notify you.
Discounts and Promotions
Occasionally, we may offer discounts or promotional codes and offer for our products. These offers are subject to specific terms and conditions, which will be outlined at the time of promotion. Discount codes are only valid for a limited time and cannot be applied retroactively and for refunds and exchange..
Shipping and Delivery
We offer shipping options within specific geographic regions as outlined on our website. Shipping fees vary depending on the destination and the size of the order. You will be able to see the shipping cost during the checkout process before completing your purchase. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Delivery times are estimates and may vary depending on your location and other external factors. We are not responsible for delays caused by shipping carriers or customs processing. If your order has not arrived within the expected timeframe, please contact our customer service team for assistance.
Shipping Insurance
For high-value items, particularly custom jewelry, we offer the option of purchasing shipping insurance. If you opt for this service, we will guarantee a replacement or refund in the event that your item is lost or damaged during transit.
Exchange and claim policy
We want you to be satisfied with your purchase, but if for any reason you are not, we offer a 7 working days exchange policy on most items , after complaining on email or whatsapp no within 24hours of delivery . Full video evidence must be submitted for registering complain . partial videos, photos, audios, edited videos, middle part videos, third party app videos as well as photos will not be entertained. To initiate a exchange, please contact our customer service team with your order number and reason for exchange. Items must be in their original, unused condition and returned with any original packaging and tags. Shipping costs for returns are the responsibility of the customer unless the item is faulty or damaged upon receipt.
Non-Returnable Items
Certain products are non-returnable due to their nature. These include:
- Custom or personalized jewelry and clothing
- Festive décor items that are seasonal or time-sensitive
- Clearance or sale items or offer items
Refund Process
Refunds will not be processed even if we have received and inspected the returned items.There is no refund policy .In cases where items are returned damaged or in unacceptable condition, we reserve the right to refuse the refund or issue a partial refund.
Intellectual Property
All content on our website, including images, product descriptions, logos, and other intellectual property, is owned by or licensed to us. You are not permitted to use any of this content for commercial purposes without our prior written consent. Any unauthorized use of our intellectual property may result in legal action.
Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data. By using our website https://zellabella.com/ and services, you consent to the processing of your personal information in accordance with our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law, our store will not be liable for any indirect, incidental, or consequential damages** arising from the use of our website or the purchase of our products. This includes, but is not limited to, loss of profits, data, or goodwill. Our total liability for any claim arising out of the use of our services will be limited to the amount paid by you for the product in question.
Dispute Resolution
In the event of any dispute or claim arising out of or in connection with these terms, both parties agree to first attempt to resolve the matter through informal negotiation. If the issue cannot be resolved, the dispute will be referred to binding arbitration in accordance with local laws. You agree that any claim against us must be made within one year of the event giving rise to the claim.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website, https://zellabella.com/. Your continued use of our services after any changes have been made constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically to stay informed about any updates.
We hope that these Terms and Conditions provide clear guidance on how we operate and what you can expect when purchasing from our women’s jewelry, clothing, and festive home décor store. If you have any questions or concerns, please don't hesitate to contact us. We are committed to providing you with the best possible shopping experience and look forward to serving you!
