Refund and Returns Policy

EXCHANGE POLICY

Non Offer Products

1.We have an exchange policy if informed within 24 hrs of delivery. You can email us at  support@zellabella.com with the order no. or can whatsapp at +91 9870152855.

2.For Exchange you may return the pair of jewelry, clothing and other solid articles to us at R-105A Street no- 5, Ramesh Park , Laxmi Nagar , Delhi- 92 within 7 working days , with intact packing and bubble wrap , along with the invoice .

Once we receive the product, we will check the product  and issue you a coupon code of the same product value within 5 days of receiving your return. You can shop for that amount anytime in the future

Offer Products

1. There is no exchange on offer products. We replace only damaged products and missing products with the same design and same category of product.

RETURN POLICY

Non Offer Products

1. We have a return policy if the product you receive is damaged and is informed to us within 24 hours of delivery with a legit video of the same product shot from the very beginning of unboxing. Mid-recorded and partial recorded evidence will not be entertained. You can email us at  support@zellabella.com with the order no. or can Whatsapp at +91 9870152855

2. For Return(damage products) We will pick up the products, once we receive the products we will dispatch the new one.

3.  For Return (non damage products), you may return the product at R-105A Street no- 5, Ramesh Park , Laxmi Nagar , Delhi- 92 within 7 working days , with intact packing and bubble wrap , along with the invoice.

REFUND POLICY

In Case of refund, we generate coupon code /gift card against value of products for future purchase.

Offer Products

1.There is no return and refund policy on offer products. we replace only damaged products with same design

NOTE: We do not accept any exchange and returns on HANDMADE products,  SALE products and on INTERNATIONAL and FRAGILE orders.

REFUND POLICY

In Case refund, we generate coupon code /gift card against value of products for future purchase.

WORDS BY FOUNDER

All our products are checked before packing. We also pack carefully so that the any product does not get damaged while in transit. But in case of very rare instances of items getting damaged in transit, please contact us via email support@zellabella.com , admin@zellabella.com or Whatsapp at +91 9870152855 within 24 hours . We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will dispatch the replacement .